Chapter 9:

Organizational Agility:

The Responsive Organization:
*Mechanist Organization:
-A form of organization that seeks to maximize internal efficiency.
*Organic Structure:
-An organizational form that emphasizes flexibility.

Advice Network Reveals Knowledge Flow:

*Strategic Alliance:
-A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.

*Learning Organization:
-An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.

*High Involvement Organization:
-A type of organization in which top management ensures that there is consensus about the direction in which the business is heading.

The Strategy Triangle:

Customer Relationship Management (CRM):
-A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns.

Value Chain (CRM):
-The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step.

Generic Value Chain:

*Total Quality Management (TQM):
-An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services.

*Computer Intergrated Manufacturing (CIM):
-The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes.

*Flexible Factories:
-Manufacturing plants that have short production runs, are organized around products, and use decentralized scheduling.

*Organizing for Speed: Time based Competition (TBC):
-Strategies aimed at reducing the total time needed to deliver a good or service.

*Time Based Competition:
Just in Time (JIT):
-A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed.