Chapter 10: Human Resource Management

*Human Resource Management (HRM):
-Formal systems for the management of people within an organization.

*Human Capital:
-The knowledge, skills, and abilities of employees that have economic value.

* HR Planning Process:

*Job Analysis:
-A tool for determining what is done on a given job and what should be done on that job.

*Selection:

Top middle: Interviews. Middle far left: Background checks. Direct Middle: Personality tests.

*Pre- employment Selection Tools:

*Reliability:
-The consistency of test scores over time and across alternative measurements.
 *Vaidity:
-The degree to which a selection test predicts or correlates with job performance.
-Criteria, and content.

*Terination:

*Training:
-Teaching lower-level employees how to perform their present jobs.
*Development:
-Helping managers and professional employees learn the broad skills needed for their present and future jobs.

*Training Methods:

*Performance Appraisal (PA):
-Assessment of an employee’s job performance.

*Feedback:
1.Summarize the employee’s performance, and be specific.
2.Explain why the employee’s work is important to the organization.
3.Thank the employee for doing the job.
4.Raise any relevant issues, such as areas for improvement.
5.Express confidence in the employee’s future good performance.

*Factors affecting Wages:

*Labor Relations:
-The system of relations between workers and management